Paphia Support

For questions, purchase issues or help with your collection, email support@paphia.garden.

Please include your Paphia version, device model, iOS version, what you expected to happen and what happened instead. Screenshots can help; remove personal information you do not want to share. Do not send passwords, verification codes or payment card details.

Protecting a collection. Before troubleshooting, keep an existing portable archive or other verified backup if one is available. Do not uninstall the app or erase a library as a first troubleshooting step. If a library cannot open, retain its files and contact support.

iCloud. Confirm that the intended devices use the same iCloud account and that synchronization was explicitly enabled. Account availability, network conditions and iCloud storage can affect progress. Turning off sync does not delete cloud copies. Report an incomplete download or missing original rather than replacing an existing library with an empty one.

Purchases. Use Restore Purchases with the Apple Account that made the purchase. Your App Store account and iCloud account can differ. Subscription management and refund requests use Apple's normal controls. Existing records remain accessible after a subscription expires. Buying Lifetime does not cancel an existing subscription; cancel it separately through Apple if you no longer want it to renew.

Apple subscription help: https://support.apple.com/118428 Apple refund help: https://support.apple.com/118223

Paphia 支持

如有使用问题、购买问题或馆藏恢复需求，请发送邮件至 support@paphia.garden。

请说明 Paphia 版本、设备型号、iOS 版本、预期结果和实际发生的情况。截图有助于定位问题，请先遮挡不希望分享的个人信息。不要发送密码、验证码或银行卡信息。

遇到资料库问题时，请保留已有便携档案或其他已验证的备份，不要先卸载应用或抹除资料库。无法打开资料库时，请保留文件并联系支持。

使用 iCloud 时，请检查两端是否登录预期的同一 iCloud 账号，并已明确开启同步。账号状态、网络和 iCloud 空间可能影响进度。关闭同步不会删除已有云端副本；下载不完整或缺少原片时，请报告问题，不要用空资料库替换原有资料。

购买恢复需要使用原购买时的 Apple 账户；App Store 账号与 iCloud 账号可能不同。订阅管理和退款由 Apple 的相应流程处理。订阅到期后，已有记录仍可访问。购买终身方案不会自动取消已有订阅；如果不希望继续续费，请通过 Apple 单独取消。